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Terms Conditions for Your chealsea888 Account

These terms set out what you agree to when you open and use your chealsea888 account — covering deposits, withdrawals, account conduct, and how we handle disputes.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay transactionsSubject to local law where you access the platformUpdated terms take effect on the posted date

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What These Terms Actually Cover

chealsea888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on chealsea888 you confirm that you have read and accepted these terms in full. Access to the platform and eligibility to transact depends on your local law — use is available only where local law permits. All deposits and withdrawals processed through

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Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX are subject to the transaction limits and verification steps described in your account settings. We do not permit the use of accounts on behalf of another person, and any account found sharing credentials will be suspended pending
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review. Promotional activity — including any offer visible on the promo board — is governed by the specific terms attached to that offer, not by these general terms alone. Balances held in your account wallet are non-transferable between accounts. chealsea888 reserves the right to update these
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terms at any time; the revised version takes effect on the date it is published, and continued use of your account after that date constitutes acceptance. If you disagree with a revision, stop using the account and contact our support team before your next session. These
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terms are written in English and the English version governs in all cases of dispute or ambiguity.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is enforced through OTP verification on every new device login, and any change to your registered email or phone number requires identity confirmation before it takes effect. We retain account and transaction records in line with our data retention policy, and you may request a summary of your stored data by contacting support through the email address on your account. Cookies used on the platform are limited to session management and are not shared with third-party advertisers outside of the payment rails — Touch 'n Go eWallet, Boost, GrabPay — that process your transactions.

OTP Device Verification

Each new device login triggers a one-time password to your registered mobile number, ensuring only you can authorise account access from an unfamiliar browser or phone.

Data Retention Policy

We keep transaction records and account activity logs for the period required by our operational obligations. You may request a copy of your data at any time via email.

Cookie Scope

Cookies on chealsea888 cover session state and basic analytics only. Payment data handled by Touch 'n Go eWallet, Boost or GrabPay is governed by those providers' own privacy terms.

Account Change Controls

Updating your registered phone number or email requires a verification step. This prevents unauthorised changes and keeps your withdrawal path — whether DuitNow or FPX — pointing to your own accounts.

REACH US DIRECTLY

How to Contact Us About These Terms

If a clause is unclear, or if you believe a transaction has been processed against the terms you agreed to, reach out before assuming an error. Our team handles term-related queries through the channels below. Players in Kota Bharu and elsewhere in Malaysia can use live chat for the quickest response on account or payment disputes.

Live Chat Open the chat icon in the lobby while logged in. Available for account queries, transaction disputes, and clarifications on specific term clauses.

Email Support Send a detailed message to our support address from the email registered to your account. Include your account ID and the clause or transaction in question.

Account Help Centre Access the Help section from your account dashboard. It lists common term questions, account actions, and the steps to raise a formal dispute.

Frequently Asked Questions on Our Terms

Below are the questions we get most often about how these terms apply to real account situations — from payment disputes to account suspension and data requests. If your question is not covered here, live chat is the fastest path to a direct answer.

Yes. All transactions processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX fall under these terms. Each payment rail may also carry its own provider terms on their respective apps.

Updated terms take effect on the date published. Your account balance is not affected by a term revision, but the rules governing how you withdraw or use that balance will follow the newest version.

No. Each account is for one individual only. Accounts found to be shared or operated by more than one person will be suspended while we review the activity, in line with clause provisions on account conduct.

Email us from the address registered to your account and request a data summary. We will respond with your transaction history and account record within the timeframe set in our retention policy.

No. Each offer on the promo board carries its own terms. General Terms & Conditions set the baseline rules for your account; promotional terms are separate and supplement these — not override them.

Contact support via live chat or email with your account ID and the transaction reference. We will review the record against the terms that applied at the time of the transaction and respond with our finding.

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